Return Policy

Last updated: April 15, 2026

We want you to have a great experience with HELIADES, but understand that sometimes you need to change your mind. Please review our policy below.

U.S. RETURNS & EXCHANGES

Eligible merchandise may be returned within 30 days of purchase date. To be eligible for a return, all items must be in the same condition in which you received them: unworn, unused, unaltered, unwashed with original tags attached to garments, and in their original packaging. You'll also need the receipt or proof of purchase (order number, receipt or gift receipt).

How to start a return or exchange

To start a return or exchange, click here to contact us. Include your order number and state the reason for your return or exchange.

After your return is accepted, we'll send you a return shipping label for orders placed in the continental U.S.

To help offset the cost of return processing, all returns are subject to a $7.95 return shipping fee, which will be deducted from your refund. This fee applies whether HELIADES provides the return label or you supply your own.

Original shipping charges are non-refundable, and the $7.95 return shipping fee is not refundable.

If you choose to provide your own return shipping label, we recommend using a trackable and insured service. We are not responsible for items that are lost or damaged in transit if you supplied your own shipping label. Please note the $7.95 return shipping fee will still apply and is not refundable.

Use the original or suitable packaging to ship your items and securely place the return label on the package. Please note that returns will need to be sent to the following address: 265 Cambridge Avenue #60082, Palo Alto, CA 94306

Items sent back to us without first requesting a return or exchange will not be accepted. To ensure your return is processed smoothly and your refund is not delayed, please contact us before sending any items back. Packages returned without prior authorization may be refused at delivery or returned to sender at the customer's expense. HELIADES is not responsible for items sent without a return authorization, and no refund will be issued.

Please allow approximately 5-10 business days for processing after we receive and inspect your return. Additional delays may occur. You will receive an email notification when your return has been approved and processed (be sure to check your spam folder). Depending on your bank, it may take additional time for funds to appear.

All returns and exchanges will incur a 6% restocking fee to cover charges we incur.

Orders outside the U.S. are responsible for all shipping, insurance and handling charges for returned merchandise and are nonrefundable unless we have made a shipping error.

Upon receipt and inspection of returned goods, HELIADES reserves the right to deny a refund if the merchandise does not meet these requirements. All returns and exchanges must meet the following criteria:

• All items being returned must be unworn, unused, unaltered, unwashed, in original, saleable condition, and all tags must be attached to garments.
• Worn, altered or washed merchandise is not acceptable for return.
• Items returned without tags attached to the garment are not eligible for return.

Sale merchandise may be returned for a refund of the purchase price less the 6% restocking fee and $7.95 return shipping fee within 14 days of the order date. Original shipping charges are not refundable.

Approved returns made more than 30 days past purchase date will receive a HELIADES store credit only. Store credit will be based on whichever is lower: the current selling price of the item or the original purchase price, less the original shipping charges, the $7.95 return shipping fee and 6% restocking fee.

NON-RETURNABLE ITEMS

• Gift cards
• Fabric masks
• Final sale or clearance merchandise cannot be exchanged or returned at any time.
• Sample-sale merchandise is not eligible for return. All sales are final.
• Custom orders.
• Items damaged by misuse, accidents, negligence, or unauthorized modifications.
• Worn, used, altered, or washed merchandise is not eligible for return.
• Products without tags attached or in non-saleable condition are not eligible for return.

U.S. EXCHANGES

To exchange an item, please follow the steps above to return your original purchase, and place a new order for your desired item so it doesn't sell out. Once we receive your return, we will issue a refund of the purchase price less the $7.95 return shipping fee and 6% restocking fee. Original shipping charges are not eligible for refund.

All exchanges must meet the same condition requirements listed under U.S. Returns & Exchanges above.

U.S. GIFT RETURNS & EXCHANGES 

Merchandise received as a gift that was purchased on HELIADES.com may be returned for HELIADES store credit of the purchase price less the $7.95 return shipping fee and 6% restocking fee. Gift returns are issued as store credit only and are not eligible for a refund to a credit card or other payment method. Original shipping charges are not refundable.

To exchange a gift item, please follow the steps above to return the original purchase. Once we receive your return, we will issue a store credit less the $7.95 return shipping fee and 6% restocking fee. Store credit may be used to place a new order. Original shipping charges are not eligible for refund or store credit.

If you prefer a refund instead, the original purchaser can contact us and process the return using their order information.

All gift returns & exchanges must meet the same condition requirements listed under U.S. Returns & Exchanges above.

SHIPPING ERRORS, DAMAGED, OR DEFECTIVE ITEMS

In the event that we process an order incorrectly or your item arrives damaged or defective, please contact us within 7 days of delivery. This policy applies to incorrect items received or to items received in a damaged or defective condition. Product quality issues that develop after an item has been used or worn are not covered under this section and will be reviewed at Heliades' discretion on a case-by-case basis.

At our discretion, we will replace the item or issue a full refund of the purchase price, however original shipping costs are not refundable. Please send clear photos of the defect and of the item's overall condition here. Altered or AI-generated photos will not be considered as proof of a defective product.

This claim must meet the same condition requirements listed under U.S. Returns & Exchanges above.

The 6% restocking fee does not apply to verified damaged or defective items. HELIADES will provide a prepaid shipping label for qualifying claims shipped within the U.S. Click here to send your photos along with your order number to begin this process.

HELIADES GIFT CARDS

For a limited time we are offering digital gift cards through our website.

Gift Cards are non-returnable and cannot be redeemed for cash.

Payment plans such as Afterpay or Klarna may not be used as a payment method for purchasing gift cards.

RETURNING AN ITEM PURCHASED WITH A HELIADES GIFT CARD

Our standard return policy applies to any merchandise purchased with a HELIADES Gift Card. We will re-apply the purchase amount back onto the original Gift Card less the original shipping charges, the $7.95 return shipping fee and 6% restocking fee.

If you used a credit card in addition to a HELIADES Gift Card to pay for your order, your refund, less the original shipping charges, the $7.95 return shipping fee and 6% restocking fee (see above), will first be applied to the Gift Card used for your original purchase, up to the amount originally paid with that Gift Card. Any remaining balance will then be credited back to your credit card.

In either case, you will receive your refund within approximately two weeks of processing your return.

INTERNATIONAL RETURNS

Orders outside the U.S. are responsible for all shipping and handling, duties and customs charges for returned merchandise, and are nonrefundable. Original shipping, handling, duties and customs charges are not eligible for refund or store credit.

In the event of a shipping error, all international customers must insure the items being returned with your mail provider of choice.

This policy does not limit any rights you may have under consumer protection laws in your jurisdiction (e.g., California Consumer Rights, Canadian consumer protection, EU rights).

QUESTIONS?

Reach us here.

Returns mailing address: 265 Cambridge Avenue, #60082, Palo Alto, CA 94306

Our ultimate goal is satisfying our customers. Please contact us at this email should any issues arise.