We want you to have a great experience with HELIADES, but understand that sometimes you need to change your mind. No problem, we make returns super easy.
Eligible merchandise may be returned within 30 days of purchase date. We supply return labels for orders in the continental US and no additional postage is required. However, a shipping charge of $5.95 - $10.95 will be deducted from your refund (based on current shipping rates). Please note, shipping fees are non-refundable. Please allow approximately 1-2 weeks for processing. Additional delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).
Items not eligible for return due to health reasons include all fabric face masks. Thank you for your understanding.
Orders outside the U.S. are responsible for all shipping and handling charges for returned merchandise and are nonrefundable unless we have made a shipping error.
Upon receipt of returned goods, HELIADES reserves the right to deny a refund if the merchandise does not meet return-policy requirements.
- All items being returned must be unworn, in the original, saleable condition, and all tags must be attached to garments.
- Worn, altered or washed merchandise is not acceptable for return.
- Items returned without tags attached to garment are not eligible for return.
Sale merchandise is not eligible for free returns and may be returned for a full refund of the purchase price within 14 days of the order date at customer's expense.
Returns made more than 30 days past purchase date will receive a HELIADES store credit only. The amount of the store credit will be the current selling price of the items returned less return postage fees.
Final-sale merchandise cannot be exchanged or returned at any time.
Sample-sale merchandise is not eligible for return. All sales are final.
Merchandise received as a gift that was purchased on HELIADES.com may be returned for a full refund of the purchase price less $5.95 - $10.95 return postage (based on current shipping rates) to the original form of payment.
U.S. GIFT RETURNS & EXCHANGES
To exchange an item, we kindly ask that you return the original purchase and place a new order for your desired items so that they don't sell out. Then upon receiving your return we will issue you a full refund less return postage.
SHIPPING ERRORS OR DAMAGED PRODUCTSIn the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace that item or accept it for a full refund at our expense. All items must be in unused, unworn condition, and all tags must be attached. HELIADES will provide a prepaid shipping label to expedite the return for orders shipped within the U.S. To receive your shipping label and arrange to replace your product, please contact us
HELIADES GIFT CARDSFor a limited time we are offering gift cards through our website.
Gift Cards are non-returnable and cannot be redeemed for cash.
At this time we cannot offer Klarna as payment method for purchasing gift cards.
RETURNING AN ITEM PURCHASED WITH A HELIADES GIFT CARD
Our standard return policy applies to any merchandise purchased with a HELIADES Gift Card. We will re-apply the purchase amount back onto the original Gift Card less return postage fees.
If you used a credit card in addition to a HELIADES Gift Card to pay for your order, we will credit your card for the amount originally charged to your card less return postage fees, and place the remaining balance onto the Gift Card used when making your original purchase. In either case, you will receive your refund within approximately two weeks of processing your return.
Orders outside the U.S. are responsible for all shipping and handling charges for returned merchandise and are nonrefundable unless we have made a shipping error. In the event of a shipping error, all international customers must insure the items being returned with your mail provider of choice.
Reach us here
Returns mailing address: 265 Cambridge Avenue, #60082, Palo Alto, CA 94306
Our ultimate goal is satisfying our customers. Please contact us at this email should any issues arise.